FAQS

faqsQ: If I book a consultation, is there any commitment to buy from you?
A: There is no obligation to place an order prior to a consultation.

Q: Where will the consultation take place?
A: I ‘m happy to come and discuss your requirements wherever you are most comfortable, at home or even at the venue, if located in the Surrey area.

Q: Do your prices stay the same all year round?
A: Prices may vary at different times of the year i.e. Valentine’s day, Christmas and Mothers day. This is due to increased demand and suppliers raising their prices. Seasonal flowers tend to be the best value as they are available in greater abundance and so cheaper during their natural growing season.

Q: After I receive my quotation, are the prices likely to change?
A: The prices will only change if the customer makes changes to the order.

Q: How far in advance of my event date should I book my order?
A: Some dates are more popular than others and to guarantee my availability it’s best to get your date in my diary as soon as possible.

Q: Are there any delivery charges?
A: There will be no delivery charge if the delivery is made within a 20 mile radius of Cobham, Surrey, KT11. Anything outside of this area will be charged anywhere from £20 to £100 depending on the distance.

Q: Will I need to pay a deposit?
A: A £50.00 non-refundable deposit will need to be paid upon the confirmation of the booking, this will then be deducted from the final total.

Q: Is there a minimum order amount?
A: The minimum order amount is £100.

Q: When and how will I have to pay?
A: Payment in full will need to be made 4 weeks before the event date. We accept cash, cheque or bank transfer.

Q: On the day of my event, how will I get my flowers?
A: The flowers will be delivered by us to the agreed address at the specified time.

Q: What happens when certain flowers are out of season?
A: Most flowers are available all year round. Some flowers can still be sourced out of season but the price is normally quite a lot more. In this situation I could suggest other similar flowers which are available at more reasonable prices.

If you cannot find the answer to your questions here, or if you would simply like to talk through your requirements – we would love to hear from you.  Please contact us